his-traveljapan.com is a website owned and operated by Red Label Vacations Inc. These Terms and Conditions are applicable to all users of this website. By using this website you agree solely to these Terms and Conditions, as written and listed on this page for this website (his-traveljapan.com). By using this website you also consent to the Terms laid out in the his-traveljapan.com Privacy Policy. You also agree to the Terms and Conditions of the respective tour company/operator, airline, cruise line, car or hotel or other supplier providing the travel product you are purchasing (e.g., vacation packages, flights, hotel reservations, cruise packages, car rentals, etc.). The Rules and Regulations (or Terms and Conditions) for the tour operator, airline, travel provider and/or other, providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions.
It is the responsibility of the user to read and accept the Terms and Conditions of Red Label Vacations Inc., hereby known in these Terms and Conditions as his-traveljapan.com and the travel suppliers’ Terms and Conditions, before purchasing travel services through the his-traveljapan.com website and/or its affiliate sites. Your completion of purchase signifies your agreement will all terms. We reserve the right to update and/or modify these Terms as required. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms and Conditions.
If you do not agree to the Terms of Use, please contact us before using, or booking, any reservations through this Website.
Users of the his-traveljapan.com website shall be referred to as “the customer”, “the user” or “the traveler” in these Terms and Conditions (also known collectively as “The Agreement”.)
Ownership:
All the contents within this website are the property of his-traveljapan.com and/or its third-party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of his-traveljapan.com. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.
his-traveljapan.com does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.
By submitting your transaction online or directly with a travel consultant, you authorize his-traveljapan.com to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or his-traveljapan.com.
Fees:
Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier. Any Booking, Change, Correction or Cancellation is subject to the Supplier Terms and Conditions. his-traveljapan.com has the right to charge professional fees on all applicable bookings, changes, cancellations or cancellations with fees ranging from $25.00 - $300 CAD per person or transaction when made either online or with one of our travel consultants directly. All professional fees imposed by his-traveljapan.com will show as a separate line on the invoice and will be charged directly from his-traveljapan.com. All Professional Fees are non-refundable. GST will be added to each fee charged.
Referenced below are tables which outline all professional Fees in addition to any fees and additional costs above and beyond the supplier.
Additional Professional Fees:
The following fees will be charged above the regular terms and condition fees from the supplier.
New Bookings | Per Person |
Air Only reservations | $25.00 CAD |
Hotel and Car rentals | $25.00 CAD |
Pre-packaged Vacations | $30.00 CAD |
Cruises and Tours | $75.00 CAD |
All Other Products | $75.00 CAD |
Changes and Corrections to a file | Per Person |
Name Correction | $25.00 - $300.00 CAD |
Change of Name | $25.00 - $300.00 CAD |
Change date/hotel/destination | $100.00 - $300.00 CAD *per transaction |
Adding a passenger who affects occupancy and/or room category | $50.00 - $300.00 CAD *per transaction |
Cancellations | Per Person |
When the cancellation is made** | |
Within 24 hours of booking | $50.00 CAD |
Outside of 24 hours of booking | $100.00 CAD |
Responsibility of this Website:
As a condition of use for this website, customers purchasing travel product on his-traveljapan.com certify that they have reached the age of majority in the province of Ontario, 18 years of age, as well as the age of majority in their country, province or state of residence. If a customer is under the age of majority, they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter.
His-traveljapan.com, a division of Red Label Vacations Inc., is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer. his-traveljapan.com works solely in the capacity of an agent and does not set any third-party suppliers terms and conditions, payment terms or penalties and cannot change or influence such polices.
his-traveljapan.com is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details.
Jurisdiction and Legality:
The his-traveljapan.com website is owned and operated by Red Label Vacations Inc. office in Mississauga, Ontario. All purchases on the his-traveljapan.com website is processed according to Ontario regulations. his-traveljapan.com does not divulge customer information to third parties (outside of travel providers); however, we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of his-traveljapan.com and Red Label Vacations Inc. Please see our Privacy Policy for more details.
By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination. We may also email a guest review form to provide feedback.
In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Pricing and Content Shown on his-traveljapan.com:
Currency: Prices displayed on the his-traveljapan.com website are in Canadian Dollars (unless otherwise stated). Some supplier rates are quoted to his-traveljapan.com in U.S dollars or other currencies; his-traveljapan.com will use the exchange rate available at time of quoting. Payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or your credit card company. his-traveljapan.com is not responsible for currency fluctuations; nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.
Some suppliers may require customer to present a cash deposit or valid credit card of one of the travelers to cover additional expenses, including hotel fees paid locally. Any charges or deposits incurred locally are unrelated to the payment received at time of booking and are the sole responsibility of the traveler(s).
Prices may vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise price is confirmed on the payment page, the actual price reflecting occupancy changes will appear. All provided ratings within this website are not the opinion of his-traveljapan.com and may be different than the ratings of the various tour operators offered through the his-traveljapan.com website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of his-traveljapan.com.
Table of Contents
How to pack your liquids, aerosols and gels:
Containers of liquids, aerosols or gels in your carry-on must be 100 ml/100 grams (3.4 oz) or less.Exceptions for liquids, aerosols and gels:
The following are allowed in your carry-on without a bag and in containers over 100 ml.Cruise Line Flights:
Cruise Line Departure Times:
Ticket Delivery- Important Information:
Review Tickets and Invoice:
Fraudulent Activity:
Payment:
Travelling While Pregnant
COVID-19:
ZIKA VIRUS UPDATE:
Canadian travellers visiting affected areas should help protect themselves against Zika virus by taking individual protective measures to prevent mosquito bites, including using insect repellent, protective clothing, mosquito nets, screened doors and windows. There is no vaccine or medication that protects against Zika virus infection. It is recommended that pregnant women and those considering becoming pregnant discuss their travel plans with their health care provider to assess their risk and consider postponing travel to areas where the Zika virus is circulating.
This Web Site may contain links to other internet sites which are provided to you for your convenience. Please note that the provision of any links to other internet sites does not constitute an endorsement by his-traveljapan.com of such linked internet sites. All such other internet sites are wholly independent from this Web Site and from his-traveljapan.com, and his-traveljapan.com has no control or power over such other internet sites, including their content.
If you would prefer to arrange travel plans “offline”, please call one of our knowledgeable travel specialists at 1-888-338-0665
If you have any questions about the his-traveljapan.com Privacy Policy or the practices of this site, you may contact our Privacy Officer via email at: privacy@travelbrands.com
Or by mail at:
Privacy Officer Red Label Vacations d.b.a HIS Travel Japan
5343 Dundas St W, 4th Floor,
Toronto, Ontario,
Canada, M9B 6K5